CX SF 2019


CX SF 2019


Marriott Marquis San Francisco  October 17-18, 2019

Designing The Total Experience


    Step up to the high-stakes future of experience design. Customers interacting with your company right now are forming perceptions that you know will determine if they engage with you again. But do you know about how those interactions shape perceptions?
    You’d better, if you want your design efforts to advance your business goals. It’s not enough to spot a market need, roll out innovations, and move product. You need to master the inner workings of the total experience — how people’s experiences ignite their perceptions and drive loyalty — or not. 
    Facing this daunting challenge, CX leaders are in the limelight as powerful technologies like machine learning and robots push the stakes higher amid fears about automation, privacy, and bias. And with that potential reward comes risk.
    At CX SF, we’ll dig into how perceptions shape successful innovation, growth, engagement, satisfaction, and retention — and what you can do about it.

    Join us


    Clients: $2,350 
    Non-clients: $2,550
    Government, education, and nonprofit: $2,250

    All prices in USD. Register by July 31, 2019 to save $500!

    San Francisco Marriott Marquis
    780 Mission St.
    San Francisco, CA 94103
    Hotel website | Group Rate

    Global Corporate Partners


    Learn about our other Customer Experience Forums.