CX SF 2019


Marriott Marquis San Francisco  October 17-18, 2019

The Rise of XD

Master the New Art (and Science)
of Experience Design

    Just what we need: another abbreviation.

    But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD will get you there. By definition, XD is a holistic, multidisciplinary approach to shaping every moment of the customer journey into a powerful, coherent whole.


    XD is about more than design. Far more.

    In its most powerful form, XD encompasses and impacts everything — from customer experiences to business model and employee culture. It requires long-range vision, detailed execution, and complex collaboration between teams and leaders, partners and suppliers. But it is the future.

    Are you ready?

    Agenda at a Glance

    Preliminary agenda; subject to change. Detailed program will be released April 2019.


    Wednesday, October 16, 2019

    1:00 PM – 5:00 PM
    Optional Pre-Forum Programs: Summits and Workshops

    Thursday, October 17, 2019

    8:30 AM – 9:30 AM
    Welcome & Opening Keynotes

    9:30 AM – 10:15 AM
    Morning Networking Break

    10:15 AM – 12:00 PM
    Deep Dives and Sponsor Presentations

    12:00 PM – 1:00 PM

    1:00 PM – 2:00 PM
    Main Stage Keynotes

    2:00 PM – 3:30 PM
    Deep Dives and Sponsor Presentations

    3:30 PM – 4:15 PM
    Afternoon Networking Break

    4:15 PM – 5:30 PM
    Main Stage Keynotes

    Friday, October 18, 2019

    8:30 AM – 10:00 AM
    Deep Dives and Sponsor Presentations

    10:00 AM – 11:00 AM
    Morning Networking Break

    11:00 AM – 12:15 PM
    Main Stage Keynotes

    12:15 PM – 1:15 PM
    Lunch and Networking

    1:15 PM – 2:15 PM
    Main Stage Keynotes

    2:15 PM – 2:45 PM
    Coffee Break

    2:45 PM – 3:30 PM
    Main Stage Keynotes

    3:45 PM – 4:30 PM
    Final Thoughts: Deep Dives

    To nominate a speaker for this Forum, please fill out the Speaker Submission Form

    30+ sessions featuring industry experts and Forrester analysts.

    64% of attendees are director level and above.

    800+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives. 

    65% of attending companies achieve $1 billion+ in annual revenue.

    Join us


    Clients: $2,350 
    Non-clients: $2,550
    Government, education, and nonprofit: $2,250

    All prices in USD. Register by December 31, 2018 to save $850!

    San Francisco Marriott Marquis
    780 Mission St.
    San Francisco, CA 94103
    New York, NY 10019
    Hotel website | Group Rate

    Global Corporate Partners


    Learn about our other Customer Experience Forums.