CX Sydney 2019


Hilton Sydney, May 9, 2019

Change the Game 

Driving Radical CX Innovation

    Good news.

    CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact. But there’s one area where many still fall short: innovation.

    Not incremental improvement, not mimicry of well-known leading CX brands.

    We need real, disruptive innovation. It’s time for an aggressive, sustained push to radical change in CX, innovation that leverages the latest technologies (like AI) and is deeply evidence-based—using both quantitative techniques (like behavioral economics) and qualitative research (like ethnographics). The next standards of CX will emerge from this sweet spot—at the intersection of insight and innovation.

    Agenda at a Glance

    Preliminary agenda; subject to change. Full program will be released on January 14, 2019.
    Thursday, May 9, 2019

    9:00 AM – 11:00 AM
    Welcome & Opening Keynotes

    11:00 AM – 11:30 AM 
    Morning Networking Break

    11:30 AM – 12:40 PM
    Deep Dives and Sponsor Presentations

    12:40 PM – 1:40 PM

    1:40 PM – 3:30 PM
    Deep Dives and Sponsor Presentations

    3:30 PM – 4:00 PM
    Afternoon Coffee Break

    4:00 PM – 5:30 PM
    Main Stage Keynotes

    To nominate a speaker for this forum, please fill out the Speaker Submission Form.

    15+ sessions featuring industry experts and Forrester analysts.

    48% of attendees are director level and above.

    300+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives.

    40% of attending companies achieve $1 billion+ in annual revenue.

    Join Us


    Clients: $525
    Non-clients: $625
    Government, education, and nonprofit: $500

    All prices in USD. Register by December 31 to save $300!

    Hilton Sydney
    488 George Street
    Sydney, Australia
    Hotel website

    Global Corporate Partners


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