CX Europe 2018


Lancaster London
November 13–14

Your New CX Mandate: Be The Engine Of Growth

The next generation of CX innovators are stepping up to play a bigger game: To become the primary driver of growth for their brands and companies. How? By using the insights derived from deep customer understanding not just to refine current products and services, or improve existing customer journeys, but to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.  

Attendees will be equipped with actionable insights and recommended toolsets to expand their existing CX strategy -- from the delivery of exceptional customer experiences toward the new opportunities that CX leadership can deliver. 


Confirmed Speakers

    Just added!

    Lisbet JantzenHead of CX, Insights and Analytics will present on the mainstage in the Art and Science of CX Innovation session and talk about customer insights and how it shapes product design.

    Zanna van der Aa, Customer Delight, Randstad Belgium joins the Meet The CX Disruptors session.


    30+ sessions featuring industry experts and Forrester analysts.

    >70% of attendees are director level and above.

    600+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives.

    >50% of attending companies achieve $1B+ in annual revenue.

    To nominate a speaker for this Forum, please fill out the Speaker Submission Form.

    Global Corporate Partners


    Join us


    Clients: £1,625
    Non-clients: £1,725
    Government, education, and nonprofit: £1,425

    All prices in GBP.

    Lancaster London
    Lancaster Terrace
    London W2 2TY, United Kingdom
    +44 20.7551.6000
    Hotel website

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