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Marina Mandarin Singapore
August 29


Your New CX Mandate: Be The Engine Of Growth


The next generation of CX innovators are stepping up to play a bigger game: To become the primary driver of growth for their brands and companies. How? By using the insights derived from deep customer understanding not just to refine current products and services, or improve existing customer journeys, but to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

At the core of this pivot is a decisive focus on “EX” or employee experience. Forrester research shows that engaged, empowered teams are the fuel that drives exception customer experiences.
 
Join us in August to explore this critical connection: How CX strategies must lead, not follow, business strategies, and how employee experience drives execution on customer experience. Attendees will be equipped with actionable insights and recommended toolsets to expand their existing CX strategy -- from the delivery of exceptional customer experiences toward the new opportunities that CX leadership can deliver. 

Confirmed Speakers

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    Nandini Joshi, Head of eCommerce and VP Marketing, Sephora Digital
    Nandini will share some of the measurement frameworks they have implemented at Sephora Digital. 


    15+ sessions featuring industry experts and Forrester analysts.

    >60% of attendees are director level and above.

    200+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives.

    >65% of attending companies achieve $1B+ in annual revenue.

    To nominate a speaker for this Forum, please fill out the Speaker Submission Form.

    Global Corporate Partners

                               

    Join us

    Pricing:

    Clients: $575
    Non-clients: $625
    Government, education, and nonprofit: $475

    Marina Mandarin Singapore
    6 Raffles Boulevard, Marina Square
    Singapore 039594
    +1 65 6845 1000
    Hotel website

    Learn about our other Customer Experience Events.