CXNYC 2018


New York Hilton Midtown
June 19–20

Your New CX Mandate:
Be The Engine Of Growth

The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it.

Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver.


60+ sessions featuring industry experts and Forrester analysts.

>65% of attendees are director level and above.

1,600+ CX leaders, innovators, and practitioners.

>65% of attending companies achieve $1B+ in annual revenue.

To nominate a speaker for this Forum, please fill out the Speaker Submission Form.

Join us


Clients: $2,350
Non-clients: $2,550
Government, education, and nonprofit: $2,250

All prices in USD.

New York Hilton Midtown
1335 Avenue of the Americas
New York, NY 10019
+1 212.586.7000
Hotel website 

Learn about our other Customer Experience Events.