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Sheraton on the Park
Sydney, May 10

Your New CX Mandate: Be The Engine Of Growth

The next generation of CX innovators are stepping up to play a bigger game: To become the primary driver of growth for their brands and companies. How? By using the insights derived from deep customer understanding not just to refine current products and services, or improve existing customer journeys, but to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. 
At the core of this pivot is a decisive focus on “EX” or employee experience. Forrester research shows that engaged, empowered teams are the fuel that drives exception customer experiences.
Join us in May to explore this critical connection: How CX strategies must lead, not follow, business strategies, and how employee experience drives execution on customer experience. Attendees will be equipped with actionable insights and recommended toolsets to expand their existing CX strategy -- from the delivery of exceptional customer experiences toward the new opportunities that CX leadership can deliver. 


Confirmed Speakers

    Just added!

    Mike Dudarenok, Chief Customer Officer, Technology, Flight Centre Travel Group discusses FCTG’s journey over the past couple of years and how they make CX and technology work together. He’ll help attendees understand what worked for them, what they would do differently, and how they can expedite their CX journey by avoiding the pitfalls. 
    See Program tab for the up-to-date agenda!

    Exclusive new research

    Attendees will gain access to Forrester's latest research.
    State Of AI In Financial Services by Zhi Ying Ng

    15+ sessions featuring industry experts and Forrester analysts.

    >40% of attendees are director level and above.

    300+ leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives.

    >55% of attending companies achieve $1B+ in annual revenue.

    To nominate a speaker for this Forum, please fill out the Speaker Submission Form.

    Global Corporate Partners


    Join us 


    Clients: $575 
    Non-clients: $625
    Government, education, and nonprofit: $475

    Sheraton on the Park, Sydney
    161 Elizabeth Street
    P Sydney, New South Wales, 2000, Australia
    +61 2.9286.0600
    Hotel website

    Learn about our other Customer Experience Events.