Designing Breakaway Customer Experiences
Today’s CX leaders must create experiences that meet or exceed customer expectations to drive profits. To succeed, CX leaders must not just design outstanding experiences but assemble the right ecosystems to deliver them while simultaneously demonstrating the business value of customer experience as a discipline and leading its adoption across the organization.
Forrester’s 2017 Forum, showcases Forrester’s most recent research to help CX pros plan, design, and manage experiences that create business impact.
The Future Of Digital CX
As CX professionals work to perfect their web, mobile and social CX, how can they integrate new platforms like bots, artificial intelligence, digital assistants and other new technologies.
CX Design And Delivery
Featuring best practices for the creation of innovative, distinctive, customer journeys, including the finely tuned orchestration and collaboration of key functions like sales, marketing, and customer service.
Technology Stack And Strategy
How CX and IT must collaborate to tackle new thinking about CX technology strategy and management, while driving digital transformation throughout the organization.
Creating And Nurturing A CX-Driven Culture
A customer-obsessed culture is at the core of the most innovative companies. What are the hallmarks of these organizations?
30+ sessions featuring industry experts and Forrester analysts.
>65% of attendees are director level and above.
600+ CX leaders, innovators, and practitioners.
>65% of attending companies achieve $1B+ in annual revenue.
Pricing with Super Early Bird Discount (£400):
Government, education, and nonprofit: £1,025
Discount expires August 4. All prices in GBP.
London W2 2TY, UK
Forrester room block information to be shared in early 2017.