Darling Island Wharf, Sydney
May 9

Delivering Exceptional Digital Customer Experiences

Today’s CX leaders must create experiences that meet or exceed customer expectations to drive profits. Forrester’s CX Sydney Forum will explore the current and emerging best practices for the design and delivery of exceptional customer experiences in digital channels.


    The Future Of Digital CX

    As CX professionals work to perfect their web, mobile and social CX, how can they integrate new platforms like bots, artificial intelligence, digital assistants and other new technologies.

    CX Design And Delivery

    Featuring best practices for the creation of innovative, distinctive, customer journeys, including the finely tuned orchestration and collaboration of key functions like sales, marketing, and customer service.

    Technology Stack And Strategy

    How CX and IT must collaborate to tackle new thinking about CX technology strategy and management, while driving digital transformation throughout the organization.

    Creating And Nurturing A CX-Driven Culture

    A customer-obsessed culture is at the core of the most innovative companies. What are the hallmarks of these organizations?

    30+ sessions featuring industry experts and Forrester analysts.

    >40% of attendees are director level and above.

    225+ CX leaders, innovators, and practitioners.

    >55% of attending companies achieve $1B+ in annual revenue.

    Join us


    Pricing with Early Bird Discount ($100):

    Clients: $475 
    Non-clients: $525
    Government, education, and nonprofit: $375

    Discount expires March 31. All prices in USD.

    Darling Island Wharf, Sydney
    48 Pirrama Road
    Pyrmont NSW 2009, Australia
    +61 2.8571.0600
    Hotel website

    Forrester room block information to be shared in early 2017.

    Learn about our other Customer Experience Events.