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CXNYC 2017

Meet With Our Analysts Onsite

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts. Forum attendees can choose to meet with our analysts one-on-one or in small groups, in order to explore individual issues and solutions. 


Booking for onsite analyst meetings opens June 6. Registered attendees will be notified by email on how to book. For additional information about onsite analyst meetings, contact Jim Castignoli.

Analysts available:

Faith Adams, Analyst
Coverage:
customer experience measurement and customer-centric culture.

Julie Ask, VP, Principal Analyst
Coverage:
mobile technology, develop strategies to engage with consumers on mobile devices.

Nick Barber, Analyst
Coverage
video technologies, including live and on-demand video within the enterprise and for customer experiences.

Susan Bidel, Senior Analyst
Coverage
monetization strategies for digital publishers, including digital pure-plays and traditional publishers, both print and broadcast, data management and fraud.

Allegra Burnette, Principal Analyst
Coverage:
customer experience management, omnichannel customer experience, user experience.

Kathleen Byrne, Senior Consultant
Coverage:
supporting organizations in developing customer experience strategies

Dipanjan Chatterjee, Principal Analyst
Coverage:
positioning and messaging, brand equity and health, architecture, touchpoint strategies, emerging market branding, and global brand management.

Alyson Clarke, Principal Analyst
Coverage
digital and non-digital channel strategy and innovation, and customer experience of financial services.

Collin Colburn, Analyst
Coverage
current and future trends in search and discovery marketing.

Andras Cser, VP, Principal Analyst
Coverage:
identity management, access management, user account provisioning, entitlement management, federation, privileged identity management, and role design and management.

Michael Facemire, VP, Principal Analyst
Coverage:
mobile software development, software development processes, and next-generation software architectures.

Paul Fuegner, VP Executive Partner
Coverage:
Customer Engagement, Digital Business, Digital Marketing, Innovation, Integrated Marketing (Cross-Channel), Marketing Organizational Structure, Thought Leadership.

Chris Gallacher, Senior Consultant
Coverage:
value of IT service management, strategy and best practices, technology and organizational challenges.

Frank Gillett, VP, Principal Analyst
Coverage: i
nternet of things, connected home, connected car, and the landscape of emerging technologies.

J.P. Gownder, VP, Principal Analyst
Coverage
virtual and augmented reality, wearable computing, tablets, smartphones, robotics, and the devices and systems that power retail experiences.

Mike Gualtieri, VP, Principal Analyst
Coverage:
big data and IoT strategy; Hadoop/Spark; predictive analytics, streaming analytics, and prescriptive analytics; and machine learning, data science, AI, and emerging technologies.

Matthew Guarini, VP Research Director
Coverage:
CIO team leader, change management, future operational and organizational models, and new technologies and business models.

Ryan Hart, Principal Analyst
Coverage:
customer-centric service design, mobility, experience creation, localization, branding, organizational transformation, and digital engagement principles.

Andrew Hogan, Analyst
Coverage:
customer experience strategy, execution, and management.

Brian Hopkins, VP, Principal Analyst
Coverage:
emerging digital technology, big data, analytics, and insights to execution technologies.

Richard Joyce, Senior Analyst
Coverage
programmatic media buying, optimization, and measurement.

TJ Keitt, Senior Analyst
Coverage:
collaboration software, which includes adoption, business models, pricing, and positioning, and how information workers affect the adoption and deployment of collaboration software within their business.

Anjali Lai, Senior Data Analyst
Coverage
consumer decision-making, behavioral trends and their implications for marketing, customer experience, and product development strategies.

Craig Le Clair, VP, Principal Analyst
Coverage:
transform from manual and analogue-based processes to the mobile, digital, and cognitive world. Technology areas include enterprise collaboration, dynamic case management, electronic signature, customer communications management.

Melissa Parrish, VP, Research Director
Coverage
social and digital marketing strategy.

Rick Parrish, Principal Analyst
Coverage:
CX management maturity, CX vision and strategy, and government CX.

Brandon Purcell, Senior Analyst
Coverage
customer analytics and artificial intelligence strategy, innovation and best practices, skill development, and vendor evaluation.

Ted Schadler, VP, Principal Analyst
Coverage:
digital experience architectures, rebuilding the web for our mobile world, personalization, digital customer experience, and digital insights.

Maxie Schmidt-Subramanian, Principal Analyst
Coverage
CX measurement, VoC programs, VoC vendors, building a business case for CX, and ROI of CX investments.

Art Schoeller, VP Principal Analyst
Coverage
plan, build, and run unified communications and contact center workloads.

Sam Stern, Principal Analyst
Coverage
customer-centric culture, employee engagement in delivering better CX, and deploying different research techniques to create better experiences.

Roxana Strohmenger, VP, CX Index
Coverage
Forrester’s CX Index™, CX quality, and loyalty.

Laura Tramm, Data Scientist
Coverage
Forrester’s CX Index™, CX quality, loyalty, CX management, and building a business case for CX.

Joana van den Brink-Quintanilha, Principal Analyst
Coverage:
digital customer experience, tools like journey mapping and Agile methods.

Jennifer Wise, Senior Analyst
Coverage:
user experience (UX) priorities, such as user research, interaction design, and iterative prototyping.

Brendan Witcher, Principal Analyst
Coverage:
eCommerce business, consumer behavior, and technology trends in the digital engagement space.

Michelle Yaiser, Principal Analyst CX Index
Coverage:
CX Index data with CX best practices to help clients identify and prioritize tactical CX initiatives.