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CXNYC 2017

AI Summit

The Future Of AI, Machine Learning, And Data Analytics

Monday, June 19, 1:00PM-5:00PM

Artificial intelligence (AI), machine learning, and related data-driven technologies have moved to the forefront of the business technology agenda. Together, they promise real-time analysis, immediate adaptability, and scalable automation. But the actual implementation of AI varies dramatically from function to function — and there are unique challenges to each application. 


In this program, co-located with Forrester's CXNYC 2017 Forum, we will examine deep data analysis and real-time analysis that are critical to highly personalized customer experiences. We will explore how AI and related technologies are re-inventing the practice of CX.

Sessions include:

Introduction: The Building Blocks of AI
Mike Gualtieri, VP, Principal Analyst, Forrester

Going Deep With AI: How Deep Learning Will Disrupt CX
Brandon Purcell, Senior Analyst, Forrester

Partner Presentation
Matt Fleckenstein, Chief Product Officer/Chief Marketing Officer. Amplero

How Machines Decide
Michele Goetz, Principal Analyst, Forrester

AI/Human Interactions: From Novelty To Essential
Rob Koplowitz, VP, Principal Analyst

Designing AI At The Interface Layer
Andrew Hogan, Analyst, Forrester


Registration for the AI Summit is not included in your CXNYC 2017 registration. The Tickets can be purchased separately through the link below or as an add-on to your Forum ticket. Pricing: $899.