CX Europe 2018

Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions. 


Booking for onsite analyst & expert meetings opens on November 6. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact eventsemea@forrester.com.

Oliwia Berdak, Principal Analyst
Coverage:
Banking, Co-Creation & Crowdsourcing, Customer Centricity, Digital Business, Financial Services, Innovation, Innovation Management, Insurance Investments.

Aurelie L'Hostis, Senior Analyst
Coverage:
Banking, Digital Banking, Digital Business, Direct Banking, Financial Services, Innovation, Insurance, Mobile Banking, Omnichannel Banking, Omnichannel Customer Experience, Personal Financial Management (PFM).

Michelle Beeson, Analyst
Coverage:
Digital Business, Luxury Retail, Mobile Commerce (mCommerce), Omnichannel Customer Experience, Omnichannel Retail, Retail, Web-Influenced Sales, eCommerce.

Maxie Schmidt-Subramanian, Principal Analyst
Coverage:
Customer Experience Index (CX Index), Customer Experience Management, Customer Feedback Management (CFM), Customer Service Solutions, Omnichannel Customer Experience.

Brandon Purcell, Principal Analyst
Coverage:
Business Intelligence, Customer Analytics, Customer Intelligence, Data Management, Data Mining, Enterprise Portals, Financial Service, Predictive Analytics, Teradata, Text Analytics.

David Truog, VP, Research Director
Coverage:
Customer Experience Management.

Karine Cardona-Smits, Senior Analyst
Coverage:
Agile, Application Development, Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping.

Rusty Warner, Principal Analyst
Coverage:
Business Intelligence, Campaign Management, Customer Analytics, Customer Intelligence, Database Marketing, Enterprise Marketing Platforms, Marketing Automation, Marketing Resource Management (MRM), Teradata.

Thomas Husson, Vice President, Principal Analyst
Coverage:
Apple, Consumer Mobile Activities, Contextual Marketing, Digital & Mobile Wallets, Geospatial Solutions, Internet of Things (IoT), Mobile Advertising, Mobile Apps, Mobile.

Jennifer Wise, Principal Analyst
Coverage:
Artificial Intelligence (AI), Customer Engagement, Customer Experience Strategy, Customer Journey, Innovation, Interaction & UI Architecture, Mobile Engagement, Personalization, Research & Development (R&D), Usability Testing, User Experience, Virtual Reality.

James McCormick, Principal Analyst
Coverage:
Automotive, Customer Data, Data Management Platforms (DMPs), Digital Marketing, Enterprise Marketing Platforms, Fintech, Gaming, Geospatial Solutions, Insurance, Marketing Automation, Mobile Analytics, Retail.

TJ Keitt, Senior Analyst
Coverage:
CSC, Cognizant Technology Solutions, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Go-To-Market Strategies, Microsoft Product & Solutions Strategies, Social Media, Web Conferencing.

Laura Koetzle, Vice President, Group Director
Coverage:
Network Management, Networking, Tech Sector Economics, Technology Adoption Data.

Benjamin Ensor, Vice President, Research Director
Coverage:
Banking, Contactless & Mobile Payments, Customer Advocacy, Digital Business, Financial Services, Innovation, Insurance, Investments, Retail Credit, Retail Payments, eCommerce.

Qaalfa Dibeehi, Vice President, Consulting
Coverage:
Customer Experience, Forrester Consulting.

Richard Sheahan, Principal Consultant
Coverage: Customer Experience, Forrester Consulting.

Hannah Price, Senior Consultant
Coverage: Customer Experience, Forrester Consulting.