Lancaster London
November 14–15

Designing Breakaway Customer Experiences

Today’s CX leaders must create experiences that meet or exceed customer expectations to drive profits. To succeed, CX leaders must not just design outstanding experiences but assemble the right ecosystems to deliver them, while simultaneously demonstrating the business value of customer experience as a discipline and leading its adoption across the organization.

Forrester’s 2017 Forum, showcases Forrester’s most recent research to help CX pros plan, design, and manage experiences that create business impact.


    The Future Of Digital CX

    As CX professionals work to perfect their web, mobile and social CX, how can they integrate new platforms like bots, artificial intelligence, digital assistants and other new technologies.

    CX Design And Delivery

    Featuring best practices for the creation of innovative, distinctive, customer journeys, including the finely tuned orchestration and collaboration of key functions like sales, marketing, and customer service.

    Technology Stack And Strategy

    How CX and IT must collaborate to tackle new thinking about CX technology strategy and management, while driving digital transformation throughout the organization.

    Creating And Nurturing A CX-Driven Culture

    A customer-obsessed culture is at the core of the most innovative companies. What are the hallmarks of these organizations?

    30+ sessions featuring industry experts and Forrester analysts.

    >65% of attendees are director level and above.

    600+ CX leaders, innovators, and practitioners.

    >65% of attending companies achieve $1B+ in annual revenue.

    Join us

    Pricing with Early Bird Discount (£200):

    Clients: £1,425
    Non-clients: £1,525
    Government, education, and nonprofit: £1,225

    Discount expires October 6. All prices in GBP.

    Lancaster London
    Lancaster Terrace
    London W2 2TY, UK
    +44 20.7551.6000
    Hotel website

    Learn about our other Customer Experience Events.