CX DC 2018

Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions. 

Booking for onsite analyst & expert meetings opens on May 24. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact

Analysts available:

Martha Bennett, Principal Analyst
blockchain technology, business intelligence, analytics, artificial intelligence.

Gina Bhawalkar, Principal Analyst
UX in banking, customer journey mapping, digital CX, UX, design organizations, accessibility.

Bobby Cameron, VP Principal Analyst
IT governance and metrics, emerging technologies, digital transformation.

TJ Keitt, Senior Analyst
enterprise collaboration platforms, CX management, CX enablement, employee experience.

Margaret Rodriguez, Data Analyst
Forrester's Customer Experience Index, customer intelligence.

Karen Rubenstrunk, Executive Partner
works with CIOs, chief digital officers, chief technology officers, and other technology executives and their teams to advance their major initiatives, with a special focus on creating customer-obsessed strategies that drive business growth.

Maxie Schmidt-Subramanian, Principal Analyst
CX measurement, CX business impact and ROI, customer feedback management.

Heidi Shey, Analyst
data security & privacy, cybersecurity, security architecture and operations, data loss prevention, privacy policy and regulations.

Samuel Stern, Principal Analyst
customer centricity, customer experience management, and employee engagement.

David Truog, VP, Research Director
focused on helping CX professionals deliver more effective, easier, and more enjoyable customer experiences.

Liz Witherspoon, Director, Principal Consultant
Business case development, ROI of initiatives, technology investment benefits, costs and risks.