CX DC 2018

About The Forum | Who Attends | Registration | Content & Sessions | Event App


What is CX DC 2018? 
CX DC 2018 Forum is Forrester's CX event, bringing together 300+ customer experience leaders from government agencies and more to design and deliver a federal digital experience. At CX DC 2018, you'll learn how to think bigger and dig deeper by transforming their technology, organizations, customer experience, and security/privacy practices from the outside in.

When and where will CX DC 2018 take place?
The main program of CX DC 2018 will take place on May 31, 2018. Sessions will be held at: 

529 14th St NW
Washington, DC 20045

Where do I book my stay?
Forrester has secured a room block at the Hilton Garden Inn Downtown, 815 14th Street N.W., Washington, District of Columbia, 20005, at a negotiated rate. Attendees are responsible for book their own rooms as needed. Room reservations made by Wednesday, May 9, 2018 will be eligible for the group rate of $253 plus applicable taxes and fees for single or double occupancy. The negotiated group rate is based on availability and applies to reservations for Wednesday, May 30 and Thursday, May 31, 2018. 

To receive the group rate, book your stay here or mention "Forrester's CX DC 2018" when you call 202.783.7800. 

Can I suggest a speaker for the conference?
Yes, you can suggest a speaker before March 30 by visiting our speaker application form here.

When will the speaker schedule be published?
We endeavor to publish a program outline in early 2018, which will allow you to understand how our content will be structured in terms of topic and timing. A final program will be published at least one month prior to the forum.

How can I become a sponsor and/or exhibit at CX DC 2018?
Visit our Sponsors tab above, send our sponsorship team an e-mail at, or call us at +1 888.343.6786, and a member of the team will get back to you as soon as possible.

I’d like to attend as a journalist. Do you offer press passes?
We offer complimentary press passes for certain media outlets. Contact to learn more.


This Forum is relevant to government professionals and others who are responsible for the improvement, design, and delivery of CX. If you are responsible for or are working on some of the following, you should attend: 

  • Customer Experience Strategies
  • Customer Experience Management
  • Customer Experience Measurement and Analysis
  • Customer Understanding
  • Customer Journey Mapping and Analytics
  • CX and Brand
  • Customer Data Insights & Analytics
  • Design Thinking
  • User Experience Design
  • Data Security, Privacy & Trust
  • Digital Experience
But don't stop there! Speak to one of our team members to find the best fit for you at our event. Email us at or call us at +1.888.343.6786. A dedicated member of our team will learn more about what you are working on and will be sure to point you in the right direction. 

How can I justify my trip?
We provide this template to assist you.


Forrester events are open to the public. Current Forrester clients may have access to forum tickets as part of their overall account relationship. If you are a Forrester client, click here for details on how to activate your account tickets.

How can I purchase a ticket?
Click "Register" above. Select the "I need to purchase ticket(s)" option. You can purchase one ticket, or continue to add additional attendees before you complete your registration profile(s)and enter payment information. All attendees will receive a unique confirmation email with their unique reference number.

How much do tickets cost?
Our standard ticket pricing is:

Client Pricing:$1,495 
Non-Client Pricing: $1,595 
Government, Education, and Non-Profit: $595

Purchasing a ticket before our Super Early Bird deadlines can save you money -- $200 off if you purchase a ticket by March 23, 2018. No code is required to qualify for the early rate.
Are there any discounts for group tickets? 
Yes, we offer a "4 for 3 Package". When three colleagues from the same company register for an event at the same time, a fourth colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code "4FORR3".
Subsequent cancellation of any paying member of the team will result in a charge for the free attendee. 
For other group sizes, send an inquiry to listing the event, the number of people who want to attend and any budgetary requirements. A dedicated event sales representative will be in contact within two business days with options.

When is the latest I can purchase tickets online?
Tickets for Forrester events tend to sell out in advance. Please don't wait too long with purchasing a ticket if you are sure you want to participate.

Can I split my ticket with a colleague or friend?
Each event registration is for one person only. Event tickets may not be split or shared. 

Can I transfer my purchased ticket to someone else?
Up to four weeks in advance, tickets purchased for a specific event can be transferred to a colleague. Please see your confirmation email for instructions on how to update your reservation details or switch your registration to a colleague. Or email for help.

Can I get a refund if I am unable to attend?
If written notice of cancellation is received by Forrester more than four weeks prior to the date of the event, Forrester will refund 100% of the registration fee. If written notice of cancellation is received less than four weeks but more than two weeks prior, Forrester will refund 50% of the fee. Cancellations received by Forrester less than two weeks prior cannot be refunded. Please note that, in the event of ticket cancellation, Forrester is not responsible for your travel plans, hotel reservations, or for any other costs incurred by or associated with your cancellation.

Can I transfer my registration to another event?
If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire which events the ticket may be valid for. 

How can I get a letter of invitation for a visa?
Please send an e-mail request to to ask for the documentation. We require payment for your tickets before we send you an invitation. 


How is content structured at CX DC 2018?
Content at CX DC is structured around a few different session types:

Keynotes: Forrester Analysts, government speakers, and thought leaders take to the main stage over the course of the program to deliver inspirational, forward looking presentations centered around our core themes. 
Deep Dives: Breakout sessions that will help you determine how to react to significant market events with objective analysis and perspectives. Listen to our expert analysts converse with one another on topics such as customer experience, digital transformation, privacy & trust, and deriving actionable insights from data.
Building Blocks: Tightly focused breakout sessions on key technologies and techniques for the CX professional, presented by Forrester and select partners. 

What is the format of the Forum?
Keynote sessions take place on our mainstage with theater-style seating. Deep Dives and Building Blocks take place in smaller rooms and are often set classroom-style, and are highly interactive. 

Are sessions recorded and are session materials made available to attendees?
All mainstage sessions will be recorded in a particular format, and most keynote presentations are made available to attendees. Some speakers however choose to withhold their material because the content is proprietary or competitively sensitive. Deep Dive and Building Blocks sessions are typically not recorded; however, materials are typically be made available for sharing after the Forum.

Unless otherwise noted, all sessions at all Forrester forums are on the record.


Once you are onsite, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. You can use the app to connect with fellow attendees, set up on-site meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.

To login to the app, use your email address and choose "Use Automatic Login."  An email sent to you from Once you tap the "Automatic Login" button in your email, you will be prompted to open the Forrester  Events app and are ready to get started. 

Note: Only registered attendees can access the app.