Consumer Marketing 2019

About the Forum | Who Attends | RegistrationEvent App


What is Consumer Marketing 2019? 
Consumer Marketing 2019 is Forrester's flagship marketing event, bringing together 600+ marketing leaders from retail, financial services, media, healthcare, and more to discover, discuss, and shape today's marketing landscape. At Consumer Marketing 2019, you'll learn how to navigate your marketing strategies and practices away from traditional, increasingly ineffective marketing and advertising and toward intelligent, personalized, and conversational relationships.

When and where will Consumer Marketing 2019 take place?
The main program of Consumer Marketing 2019 will take place from Tuesday, April 2, 2019 through Wednesday, April 3, 2019. Pre-Forum workshops and programs will occur on Monday, April 1, 2019. All sessions will be held at: 

1535 Broadway
New York, NY 10036

Where do I book my stay?
Attendees are responsible for booking their own rooms at the New York Marriott Marquis. Room reservations made by Monday, March 11, 2019 will be eligible for the group rate of $339.00 plus applicable taxes and fees for single or double occupancy. The negotiated group rate is based on availability and applies to reservations for Sunday, March 31, 2019 through Wednesday, April 3, 2019.

To receive the group rate, book your stay here or mention "Forrester's Consumer Marketing Forum” when you call 1 (877) 303-0104

When will the speaker schedule be published?
We aim to publish a program outline in early 2019, which will allow you to understand how our content will be structured in terms of topics and timing. A final program will be published at least one month prior to the Forum.

How can I become a sponsor and/or exhibit at Consumer Marketing 2019?
Visit our Sponsors tab above, send our sponsorship team an email at, or call us at +1 (888) 343-6786, and a member of the team will get back to you as soon as possible.

I’d like to attend as a journalist. Do you offer press passes?
We offer complimentary press passes for certain media outlets. Contact to learn more.


This Forum is relevant to people of all roles and titles who are responsible for consumer marketing and technology strategy. If you are responsible for or are working on some of the following, you should attend

  • Customer Intelligence
  • Consumer Mobility
  • Customer Engagement
  • Brand Management
  • Marketing Mix Modeling
  • Marketing Automation
  • Marketing Measurement
  • Data Management
  • Data and Information Protection
  • Digital Customer Experience
  • Social
But don't stop there! Speak to one of our team members to find the best fit for you at our event. Email us or chat with us on our event website, or call us at +1 (888) 343-6786. A dedicated member of our team will learn more about what you are working on and will be sure to point you in the right direction. 


Forrester events are open to the public. Current Forrester clients may have access to Forum tickets as part of their overall account relationship. If you are a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at If you have confirmed you have an available ticket or service units that can be used, register online by selecting the option "I have a pre-purchased ticket or service units to use." Your registration will be pending until you receive a confirmation email indicating your available event ticket or service units have been processed.

How can I purchase a ticket?
Click "Register" above. Select the "I need to purchase ticket(s)" option. You can purchase one ticket, or continue to add additional attendees before you complete your registration profile(s) and enter payment information. All attendees will receive a unique confirmation email with their unique reference number.

How much do tickets cost?
Our standard ticket pricing is:

Client Pricing: $2,350 
Non-Client Pricing: $2,550 
Government, Education, and Nonprofit: $2,250

Purchasing a ticket before our Super Early Bird deadlines can save you money — typically $500 up to 10 weeks in advance or $200 up to six weeks out. No code is required to qualify for the early rates. To review our pricing menu and special promotions, please click here.

Are there any discounts for group tickets? 
Yes, we offer a "4 for 3 Package." When three colleagues from the same company register for an event at the same time, a fourth colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code "4FORR3."
Subsequent cancellation of any paying member of the team will result in a charge for the free attendee. 
For other group sizes, send an inquiry to listing the event, the number of people who want to attend, and any budgetary requirements. A dedicated event sales representative will be in contact within two business days with options.

When is the latest I can purchase tickets online?
Tickets for Forrester events tend to sell out in advance. Please don't wait too long to purchase a ticket if you are sure you want to participate.

Can I split my ticket with a colleague or friend?
Each event registration is for one person only. Event tickets may not be split or shared. 

Can I transfer my purchased ticket to someone else?
Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here. You'll need to enter in the email address used at registration as well as your reference number, provided in your confirmation email. Or email for help.

Can I get a refund if I am unable to attend?
If written notice of cancellation is received by Forrester more than four weeks prior to the date of the event, Forrester will refund 100 percent of the registration fee. If written notice of cancellation is received less than four weeks but more than two weeks prior, Forrester will refund 50 percent of the fee. Cancellations received by Forrester less than two weeks prior cannot be refunded. Please note that in the event of ticket cancellation, Forrester is not responsible for your travel plans, hotel reservations, or any other costs incurred by or associated with your cancellation. View our full terms and conditions here.

Can I transfer my registration to another event?
If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire which events the ticket may be valid for. 

What are the event registration terms and conditions?
To view our event registration terms and conditions, please click here.

What is Forrester's privacy policy?
To view Forrester's privacy policy, please click here.

How can I get a letter of invitation for a visa?
Please send an email request to to ask for the documentation. We require payment for your tickets before we send you an invitation. 


Once you are on-site, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. You can use the app to connect with fellow attendees, set up onsite meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.

To log in to the app, use your email address and choose "Use Automatic Login."  An email will be sent to you from Once you tap the "Automatic Login" button in your email, you will be prompted to open the Forrester Events app and will be ready to start. 

Note: Only registered attendees can access the app.