CX SF 2019


Marriott Marquis San Francisco  October 17-18, 2019

The Rise of XD

Master the New Art (and Science)
of Experience Design

    Just what we need: another abbreviation.

    But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD will get you there. By definition, XD is a holistic, multidisciplinary approach to shaping every moment of the customer journey into a powerful, coherent whole.


    XD is about more than design. Far more.

    In its most powerful form, XD encompasses and impacts everything — from customer experiences to business model and employee culture. It requires long-range vision, detailed execution, and complex collaboration between teams and leaders, partners and suppliers. But it is the future.

    Are you ready?

    Agenda at a Glance

    Preliminary agenda; subject to change. Detailed program will be released Spring 2019.


    Wednesday, October 16, 2019

    1:00 PM – 5:00 PM
    Optional Pre-Forum Programs: Summits and Workshops

    Thursday, October 17, 2019

    8:30 AM – 10:00 AM
    Welcome & Opening Keynotes

    10:00 AM – 10:45 AM
    Morning Networking Break

    10:45 AM – 11:45 AM
    Deep Dives

    11:45-12:45 PM
    Main Stage Keynotes

    12:45 PM – 1:45 PM

    1:45 PM – 2:45 PM
    Main Stage Keynotes

    2:45 PM – 4:00 PM
    Deep Dives and Sponsor Presentations

    4:00 PM – 4:45 PM
    Afternoon Networking Break

    4:45 PM – 5:45 PM
    Deep Dives and Sponsor Presentations

    Friday, October 18, 2019

    8:30 AM – 10:15 AM
    Main Stage Keynotes

    10:15 AM – 11:00 AM
    Morning Networking Break

    11:00 AM – 12:45 PM
    Deep Dives and Sponsor Presentations

    12:45 PM – 1:45 PM
    Lunch and Networking

    1:45 PM – 2:45 PM
    Main Stage Keynotes

    2:45 PM – 3:30 PM
    Coffee Break

    3:30 PM – 4:30 PM
    Final Thoughts: Deep Dives

    To nominate a speaker for this Forum, please fill out the Speaker Submission Form

    sessions featuring industry experts and Forrester analysts.

    of attendees are director level and above.

    leaders and influencers in CX, marketing, business strategy, and technology management supporting CX initiatives. 

    of attending companies achieve $1 billion+ in annual revenue.

    Join us


    Clients: $2,350 
    Non-clients: $2,550
    Government, education, and nonprofit: $2,250

    All prices in USD. Register by July 31, 2019 to save $500!

    San Francisco Marriott Marquis
    780 Mission St.
    San Francisco, CA 94103
    New York, NY 10019
    Hotel website | Group Rate

    Global Corporate Partners


    Learn about our other Customer Experience Forums.