CX Singapore 2019


CX Singapore 2019


Raffles Convention Center ● August 28, 2019

Change The Game 

Driving Radical CX Innovation

    First, the good news.

    Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact. Congratulations! 

    Now the bad news: we have failed at delivering true innovation.

    Yes, we've made incremental improvements. Yes, we've proven adept at following the example of well-known leading CX brands. And yes, we've enthusiastically embraced new digital tools, like chatbots.

    But the low-hanging fruit has been gathered. CX performance has plateaued. Now what?

    Simple: We need real, disruptive innovation. The time has come for an aggressive push for radical change in CX. We need innovation that leverages the latest technologies — but doesn't assume that innovation comes solely from new digital tech. And we need innovation that is deeply evidence-based, using both quantitative techniques (like behavioral economics) and qualitative research (like ethnographics).

    The next revolutions are waiting. They will emerge from this sweet spot: the intersection of insight and innovation.


    To nominate a speaker for this forum, please fill out the Speaker Submission Form.

    sessions featuring industry experts and Forrester analysts.

    of attendees are director level and above.

    leaders in CX, marketing, business strategy, and technology management supporting CX initiatives.

    of attending companies achieve $1 billion+ in annual revenue.

    Join us


    Clients: $525
    Non-clients: $625
    Government, education, and nonprofit: $500

    All prices in USD.  Register by June 30, 2019 to save $200!

    Global Corporate Partners


    Learn about our other Customer Experience Forums.