CX Sydney 2019

About the Forum | Who Attends | Registration | Event App

About the Forum

What is CX Sydney 2019 Forum? 
CX Sydney 2019 Forum brings together over 250 CX leaders from retail, financial services, media, healthcare, and more to explore best practices for engaging CX strategy as an engine for growth. At CX Sydney 2019, you’ll be equipped with actionable insights and recommended tools to expand your existing CX strategy—from the delivery of exceptional customer experiences to new opportunities that CX leadership can offer.

When and where will CX Sydney 2019 Forum take place?
The main program of CX Sydney 2019 Forum will take place on May 9, 2019. All sessions will be held at: 

488 George Street
Sydney, Australia, 2000

Where do I book my stay?
Attendees are responsible for booking their own rooms at the Hilton Sydney. Room reservations made using the group code ‘GFORR2’ will be eligible for a 10% discounted rate from the best available rate at the time of booking. The 10% discounted rate may also be available for pre and post nights; rates are subject to change and availability at time of booking.
A credit card is required to secure the booking. It’s a fully flexible rate with a 24 hour cancellation policy.

To receive the group rate, book your stay here — If you have any questions on hotel bookings, please contact and let them know that this is for the FORRESTER MEETING in May 2019. Please note that our in-house reservations team is only available Monday – Friday, 9 AM to 5 PM Sydney time.

When will the speaker schedule be published?
We will endeavor to publish a program outline in early 2019, which will clarify our content's structure in terms of topics and timing. A final program will be published at least one month prior to the Forum.

How can I become a sponsor and/or exhibit at CX Sydney 2019 Forum?
Visit our Sponsors tab above, send our sponsorship team an email at, or call +31 (0) 20 305 4848 and a member of the team will get back to you as soon as possible.

I’d like to attend as a journalist. Do you offer press passes?
We offer complimentary press passes for certain media outlets. Contact to learn more.

Who Attends?

This Forum is relevant to people of all roles and titles who are responsible for the design and delivery of CX. If any of this describes you, you should attend: 

  • Chief customer officers
  • VPs and directors of enterprise wide customer experience
  • Senior-level executives responsible for digital channels
  • Senior-level executives responsible for setting organizational strategy
  • Senior-level executives responsible for driving consumer sales and profitability
  • Marketing and strategy leaders charged with understanding customers’ needs
But don't stop there! Speak to one of our team members to find the best fit for you at our event. Email us at or call us at +31 (0) 20 305 4848. A dedicated member of our team will be sure to point you in the right direction. 


Forrester events are open to the public. Current Forrester clients may already have access to Forum tickets as part of their account relationship. If you are a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at If you have confirmed that you have an available ticket or service units that can be used, register online by selecting the option "I have a pre-purchased ticket or service units to use." Your registration will be pending until you receive a confirmation email indicating that your available event ticket or service units have been processed.

How can I purchase a ticket?
Click "Register" above. Select the "I need to purchase ticket(s)" option. You can purchase one ticket, or add additional attendees before you complete your registration profile(s) and enter payment information. All attendees will receive a unique confirmation email with their unique reference number.

How much do tickets cost?
Our standard ticket pricing is:

Client Pricing: $525
Non-Client Pricing: $625
Government, Education, and Nonprofit: $500

Purchasing a ticket before our Super Early Bird deadlines can save you money. No code is required to qualify for the early rates. To review our pricing menu and special promotions, please click here.

Are there any discounts for group tickets? 
Yes, we offer a "3 for 2 Package." When two colleagues from the same company register for an event at the same time, a third colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code "3FORR2."
Subsequent cancellation by any paying member of the team will result in a charge for the free attendee. 
For other group sizes, send an inquiry to including the name of the event, the number of people who want to attend, and any budgetary requirements. A dedicated event sales representative will be in contact within two business days.

When is the latest I can purchase tickets online?
Tickets for Forrester events tend to sell out in advance. Please don't wait too long to purchase a ticket if you are sure you want to participate.

Can I split my ticket with a colleague or friend?
Each event registration is for one person only. Event tickets may not be split or shared. 

Can I transfer my purchased ticket to someone else?
Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here. You'll need to enter the email address used at registration and the reference number provided in your confirmation email. Or email for help.

Can I get a refund if I am unable to attend?
If written notice of cancellation is received by Forrester more than four weeks prior to the date of the event, Forrester will refund 100% of the registration fee. If written notice of cancellation is received more than two weeks prior, Forrester will refund 50% of the fee. Cancellations received by Forrester less than two weeks prior cannot be refunded. Please note that in the event of ticket cancellation, Forrester is not responsible for travel plans, hotel reservations, or any other costs incurred by or associated with your cancellation. View our full terms and conditions here.

Can I transfer my registration to another event?
If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire about which events the ticket may be valid for. 

What are the event registration terms and conditions?
To view our event registration terms and conditions, please click here.

What is Forrester's privacy policy?
To view Forrester's privacy policy, please click here.

How can I get a letter of invitation for a visa?
Please send an email request to to ask for the documentation. We require payment for your tickets before we send you an invitation. 

Event App

Once you are on-site, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. Don't want to download the app? Visit the 
Log in on your mobile device or your computer by using your email. 
You can use the app to connect with fellow attendees, set up onsite meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.
Note: Only registered attendees can access the app.