Digital Transformation 2019

VIP & Special Events

We have arranged a number of special events to take place during your time at the Forum, and to make your experience more valuable, convenient, and enjoyable.
Please review the list of VIP and special events below and if you are interested in taking part in any, please contact to apply to attend. 

Monday, May 13, 2019

6:30 PM
VIP Dinner
Hosted by Hero Digital
Something Is Happening In The Business World 
The customer experience is now at the center of everything. But for executive leaders, owning it can be utterly exhausting. Join Hero Digital for dinner, classy cocktails, and executive networking during Forrester Digital Transformation & Innovation, where we discuss strategies for businesses to thrive in a human-centric economy.

Tuesday, May 14, 2019

7:30 AM
Open Breakfast (pre-registration not required)
Hosted by AppSheet
No-Code Apps—The No-Brainer Fast Path To Enterprise Innovation
In this panel, two industry veterans discuss how they build no-code apps to manage and support critical enterprise processes —from ideation to implementation to deployment to governance. Hear both IT and business developer perspectives on the benefits of no-code app platforms, sensible ways to incorporate them into an enterprise ecosystem, and why no-code is becoming the no-brainer fast path to digital excellence and innovation.
Paula Bell, Continuous Improvement, American Electric Power
Matt Brown, Principal Architect, EBSCO Information Services
Mary Ludloff, VP, Marketing, AppSheet
VIP Breakfast
Hosted by Helpshift
Strategies to Successfully Onboard Your Virtual Agents
Join Helpshift’s own Founder and Chief Strategy Officer, Abinash Tripathy, as he hosts a conversation about strategically on-boarding AI and bots within existing Customer Service organizations. This session will present the opportunity for you to learn how Helpshift customers are successfully using AI and bots to automate more than 50 percent of their operation, elevate CSAT and drive customer happiness. You will take away:
  • 1. A clear strategy to welcome digital workers to your operations
  • 2. Best Practices to ensure the seamless integration of Humans + AI
  • 3. How to measure success in an Augmented Workforce with Bots and AI
Abinash Tripathy, Founder and Strategy, Helpshift
12:00 PM
VIP Lunches
Hosted by Cognitive Scale and Kryon Systems
Is AI The Solution Or The Problem?
Clearly, AI is here to stay. But while organizations are aware of the benefits they can achieve with AI, many still struggle first with where and how to get started, then how to achieve AI success repeatedly, and later how to ensure that their AI systems are trustworthy. These struggles are answered with AI that is practical, scalable, and responsible. The session will go into details of the common patterns, the adoption challenges, and best practices from working with global corporations and organizations.
Ganesh Padmanabhan, Chief Marketing Officer, CognitiveScale;
7:30 PM
VIP Dinner
Hosted by Apigee, part of Google Cloud  

Wednesday, May 15, 2019

7:30 AM
VIP Breakfasts
Hosted by Skuid and Neptune Software

Empower Developers to Drive Business Innovation
With legacy systems as old as IBM AS/400, ERP Software, and SaaS solutions, fragmentation has become a real challenge for the average enterprise. The solution to this problem is rapid innovation based on a low-code platform that has unmatched architectural flexibility. Learn how:
  • Fortune 500 companies have addressed this challenge with Neptune DX Platform
  • How to leverage offline capabilities to drive process improvement
  • How to reduce risk in your application development strategy.
Martin Beringer, CEO - North America, Neptune Software
Aravinda Boyapati, Senior Manager, UX and Advanced Tech Incubation Leader, Neptune Software
12:45 PM
VIP Lunches
Hosted by Maven Wave and Rogue Wave
Securing PII in the Cloud for Healthcare & Financial Services
Healthcare and Financial Services institutions have more in common than you’d think.Aside from being highly-regulated, these two industries have another major theme in common, they require the power of the cloud to activate a data-driven business culture.They now collect and use Personally Identifiable Information (PII) data as part of their day-to-day business process and therefore, an improved security 
  • How to adapt a cloud implementation to be regulatory compliant
  • Best practices for a software-defined and improved security posture
  • Compelling results and lessons learned from our experiences moving PII to the cloud
Patrick Crotty, Senior Principal, Healthcare, Maven Wave
Andrew Dunmore, Senior Principal, Financial Services, Maven Wave
Disrupt Or Be Disrupted
Chances are your organization is either focused on disrupting your market or facing disruption from another, likely unexpected, direction. This session explores how APIs can provide a foundation for innovation and agility and learn:
  • Real-world examples of how companies leverage APIs to gain competitive advantage through disruption;
  • How companies are disrupting their own organizations to transform customer interactions
  • How companies are using APIs to reshape existing markets.
 Ian Goldsmith, Vice President of Product Management, Akana